Restaurant Staff Management — Roles, Scheduling, and Permissions

A restaurant is a team operation. The owner needs to see everything. The manager needs access to bookings, staff, and analytics. The waiter needs the loyalty scanner. The kitchen needs the order display. Giving everyone full access is a security risk. Giving everyone too little access slows everything down.

Role-based access in Plattr

Plattr lets you invite staff members and assign roles with specific permissions. An owner sees everything. A manager can handle bookings, view analytics, and manage loyalty programs. A waiter can access the loyalty scanner and table ordering. Each person sees only what they need.

This matters for security and for simplicity. A waiter who opens the Plattr app sees a clean scanner interface, not a maze of settings they don't understand. A manager sees the operational dashboard without access to billing or subscription settings.

Inviting and managing staff

Adding a team member takes 30 seconds. Enter their email, assign a role, and they get an invitation. They create their own login and access the restaurant's Plattr dashboard with the permissions you defined. You can change roles or remove access at any time.

For restaurants with high staff turnover (and the industry average is 75% annually), easy onboarding and offboarding matters. When someone leaves, one click removes their access. No shared passwords, no security concerns.

What each role can access

The role system is designed around real restaurant workflows. Scanner access: open the loyalty scanner, scan guest QR codes, record transactions. Booking access: view and manage reservations, confirm or decline bookings. Menu access: edit menu items, update prices, manage categories. Analytics access: view the Insights Hub, check loyalty metrics, review booking data.

Owner and admin roles have full access to everything including billing, plan management, and staff administration.

Multi-location support

For restaurants with multiple locations, staff management becomes even more relevant. Each location has its own staff, its own permissions, its own data. A manager at location A can't see location B's data. This tenant isolation is built into Plattr's architecture and enforced at the database level with row-level security.

GDPR and data access

In the EU, GDPR applies to all customer data. Plattr's role system ensures that only authorized staff access customer information. The loyalty member list is visible only to roles with loyalty management permissions. Booking guest details are visible only to roles with booking access. This isn't just good practice, it's a compliance requirement.

What plan includes staff management?

Staff management is included on the Small plan (EUR 59/month) and above. The Small plan also includes your digital menu, QR ordering, all loyalty programs with Apple Wallet, Google Business integration, and basic analytics.

The free tier (listing on Plattr Guide) is single-user. Upgrade to Small when you need team access. See all plans on the pricing page.

Onboarding new staff

In an industry with 75% annual turnover, onboarding efficiency matters. When a new team member joins, you invite them in Plattr, assign their role, and they're operational within minutes. They don't need training on the full system because their role only shows them the interface relevant to their job. A new waiter sees the scanner and basic order management. A new manager sees the dashboard, bookings, and staff list.

When staff leave, removing access is equally fast. One click revokes their login. No shared passwords to change, no access tokens to rotate. This is particularly relevant for seasonal staff who join for summer or holiday seasons and leave after a few months.

Activity logging

Plattr logs staff actions: who confirmed a booking, who scanned a loyalty card, who changed a menu price. This isn't about surveillance — it's about accountability and troubleshooting. If a loyalty transaction looks wrong, you can see who performed the scan and when. If a booking was accidentally cancelled, you can see who did it and reverse the action. Audit trails are also a GDPR requirement for systems handling personal data.

Give your team the tools they need. Sign up for Plattr and set up your staff management today.